What is the Best Strategy to Integrate Microsoft Teams and Telephony?

Technology is constantly advancing, and astute business communications strategies need to keep pace. During the rapid transition to a hybrid work environment, Microsoft Teams had a transformational impact on the way many businesses connect, collaborate, and meet. Now IT leaders are under pressure to capitalize on their already significant investment in Microsoft O365 licensing and bringing as many communications as possible into Teams. 

But the question is how to incorporate telephony to build a cohesive cloud solution? There’s a lot of content out there, but most of it is biased, product marketing. So let’s cut through the noise.

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As a cloud communications consulting firm, it's not a stretch to say almost every conversation we have with potential customers includes questions about Teams. With good reason, Teams has more than 300m active users. But does it fit the needs of every user?


Teams has surged to over 300 million active monthly users and has become a staple of business communication from small business to large enterprise. Yet at the same time, many find that Teams is lacking commonly used features, making it difficult to rely on as a true stand-alone UCaaS platform.